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shan-reyes asked ·

Replying to Group Message Fails. Anyone Has any experience troubleshooting?

Account type: US

Description: One of our users was a recipient of a group message. The group message consists of 3 members including her and 2 of them are NOT RC numbers. whenever she tries to reply she gets the message "Message is not sent. Recipient extension is not found".

only 1 of our users is affected.



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gregory-yaschuk1449 answered ·
Hello,
Which Softphone (RC Phone Desktop) version does she use?
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shan-reyes answered ·
She is using RC Phone version 20.1.0.38205
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gregory-yaschuk1449 answered ·
Hello,
Could you please ask her to reproduce the issue, then open "Settings->Support->Send Product Feedback" and send a feedback.
After that please put here data and description of that feedback.
Thanks 
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