question

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brandon-burchard1053 asked jenn-community-moderator answered

Company Numbers Report - Call count in numbers tab does not match call detail tab

I have a client who runs a company number report and the data shows 61 calls when looking at the trends and 126 calls in the call detail. What is the methodology for calculating calls to a company number and why would this be different than what is reported in the call detail?

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1 Answer

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jenn-community-moderator answered
Hello Brandon!

I would suggest opening a case, so we can further check your call logs.



Thanks! 
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