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keith-jakubowski avatar image
keith-jakubowski asked ·

Profile picture not displaying in meetings

I am trying to figure out why I cannot get my profile picture to show up during meetings.  Some people at our company have their profile pictures displaying but many don't:



None of the people I've asked know what they did to get their profile pics to display.  They said they just showed up.

Any ideas?
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larry-davis answered ·
Assuming you have an account. Log onto your RC account.
Look for "My Profile" under the top dropdown.
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keith-jakubowski answered ·
I logged in here:

https://service.ringcentral.com/application/overview

And I don't see a "My Profile" link anywhere.

Am I not using the right URL?

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larry-davis answered ·
i suggest downloading the RC app (letter R in the center). then log in and you should be able to find it. 
i am using a MacBook but it will be similar to the attachment. 
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keith-jakubowski answered ·
I actually already have the app and my profile picture has been there ever since I started using it:


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Hello Keith,

Go to RingCentral App, click your profile picture on the upper right > go to Preferences > Under Video Meetings, make sure that Video Service is set to RingCentral Meetings.
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Mary,

I don't see a setting for "Video Service".  Once I click on Preferences I scroll down to "Video Meetings" and then there are three options:

Video Settings
Personal Meeting ID
Host Key

When I edit the Video Settings, I get another screen with the following:

General
Video
Audio
Recording
Statistics
Feedback
Accessibility


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daniel-trojer answered ·
Create a meeting with your self using GLIP - copy invite and open on another browser via Ring Central Meetings App for desktop it should populate the image you have set on your profile. 

Not sure how or why this worked but profile picture is there now. 


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keith-jakubowski avatar image
keith-jakubowski answered ·

Daniel, this does not work:


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When you join Meetings, do you login to the app first?
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I am always logged into the app as we use Glip every day.
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Hi Keith,

Please create a Support Ticket regarding this instead since this feature works for other customers. 


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daniel-trojer answered ·
interesting, i just did with another user and it worked for him. trying to put together a change doc. let me test with another user and then I will share with you. it is a convoluted workaround at best.

first you need to update your photo using  https://downloads.ringcentral.com/glip/rc/GlipForWindows64 and then start a meeting using that- it does not start with RC meetings. 

Then copy invite and paste to browser - this will launch RC meeting app. so you will have essentially two meetings screens one using glip meeting interface and one via ring central meetings app for the same meeting with your self. 

again not sure why this works but it did. good luck. 
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Daniel, these are not meetings that I have created.  These are standing company meetings that have been on the calendar for years.  I join them through an invite link like:


https://meetings.ringcentral.com/j/xxxxxxxxxx


This is how everyone joins these meetings but some people have their profile pictures displayed and some do not.

However, if, through Glip, I initiate a video call, my profile picture displays.
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Your solution worked for me, thanks Daniel.
So it seems to depend on what app you installed to use RingCentral.
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walt-tracy answered ·
Isn't this something RingCentral could fix - it is very frustrating?
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I agree! Especially because people who have it working don't know why. And it only seems to be depending on what app you install.
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rob-eglinsdoerfer avatar image
rob-eglinsdoerfer answered ·
That solution worked for me. Another person at my company did it successfully but not with the pic they wanted to keep. This process does not seem to be able to change the pic once it is there. Make sure you use a good pic the first time.
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Ryan Stearns answered ·

This is pretty frustrating and such a simple and common feature for nearly every conferencing platform. Some of the people in my company have their profile pics shown during a meeting, and the rest just have their name. Even with profile pic updated on the mobile app, the desktop app, Glip, and the RingCentral website I can't get my profile pic to display during a meeting. Can you guys fix this?

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I agree @Ryan Stearns. Another frustrating thing is.... why are there three separate Apps that pretty much do the same thing... RingCentral Meetings, RingCentral Phone, and just plain RingCentral Classic. Allegedly you're supposed to be able to do everything through RingCentral Classic anyway, so then why are there three separate Apps? Why can't they just work all the features into one App? Also, there's a messaging feature in at least two out of the three Apps but they don't communicate with each other so you will end up having two separate conversations with the same person. Very confusing and frustrating to say th

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