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nicolette-gomez avatar image
nicolette-gomez asked ·

Monitoring Glip

Is there a way to monitor Glip messages? I know its no longer called Glip but thats what it is to us.

Also, I am an Admin on InContact but am unsure if I am on Glip, how can I check this?
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Rito Salomone avatar image
Rito Salomone answered ·
Check out RSI Shadow All In One Analytics in the app gallery.

https://link.telecost.com/shadowa1
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alexey-p-zhuk507 avatar image
alexey-p-zhuk507 answered ·
Hi Nicolette, 

You can access Glip using your RingCentral Office credentials. The access to Glip is controlled by RingCentral Office roles and permission, not RingCentral Contact Centre.

Thank you
Alexey Zhuk
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