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kelsey-ryvkin avatar image
kelsey-ryvkin asked ·

RingCentral Meeting Invitations -- User Text Overwritten

We have a user with Outlook for Mac who is having an odd issue.  

When he creates a RingCentral meeting using the Outlook for Mac plugin, he initially sees the standard meeting invitation template.  He then edits the text to include information about his specific meeting -- he adds a greeting, a meeting agenda, a signature, etc. 

As soon as he hits "send," the meeting invite reverts back to the template and overwrites all the text he just entered.  

He is the only user out of 40 people having this issue.  I am not sure if it is a problem with the Mac plugin or something with his user account.  Any ideas? 
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mary-community-moderator answered ·
Hi Kelsey,

This could be an issue with his Mac Plugin.
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This isn't very helpful. 

How do I fix this?  Is this a bug with the plugin?  Or is there a specific version we should use? 
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Please coordinate this issue with our Technical Support so they can check the settings of the user. 


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Damien avatar image Damien mary-community-moderator ♦ ·

She's not having an issue. We can't modify the email template for meetings uniformly.

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