When he creates a RingCentral meeting using the Outlook for Mac plugin, he initially sees the standard meeting invitation template. He then edits the text to include information about his specific meeting -- he adds a greeting, a meeting agenda, a signature, etc.
As soon as he hits "send," the meeting invite reverts back to the template and overwrites all the text he just entered.
He is the only user out of 40 people having this issue. I am not sure if it is a problem with the Mac plugin or something with his user account. Any ideas?