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lori-zarling avatar image
lori-zarling asked ·

automatically start new ringcentral app with windows

I installed the new windows desktop ringcentral app. I no longer see the option to set the app to automatically start with windows. This was available in the old classic app so I'm not sure if I'm missing it somewhere or if it was deleted. This option is very useful to have.
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mary-community-moderator avatar image
mary-community-moderator answered ·
Hello Lori,

This option is not available on the new RingCentral app. Our Product Team is already looking into it and will be added soon. Thank you.
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Any update? I will be wasting several hours this week helping end users fix this bug.
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lori-zarling answered ·
That's great to hear! Thanks!
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shelly-roth5155 avatar image
shelly-roth5155 answered ·
where can i download the new windows desktop ringcentral app? is this the Glip that opens in a internet window? or a stand alone desktop app?
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Hi Shelly,

Please click here.
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mitch-turner avatar image
mitch-turner answered ·
Lori, feeling your pain! While we wait for fix, there are two ways to have Windows start an app for you.

1) Start > Settings > Apps > Startup and find the app you want, and turn it on. I expect you may see the new RC app there with a blank icon or not be there. If you see it, turn it on, restart or log out/log in, see if it works. If not....

2) Add to your profile Startup folder.  https://support.microsoft.com/en-us/help/4558286/windows-10-add-an-app-to-run-automatically-at-start...

  • Select the Start button and scroll to find the app you want to run at startup.
  • Right-click the app, select More, and then select Open file location. This opens the location where the shortcut to the app is saved. If there isn't an option for Open file location, it means the app can't run at startup.
  • With the file location open, press the Windows logo key  + R (or Start > type "run<enter>") , type shell:startup, then select OK. This opens the Startup folder.
  • Copy and paste the shortcut to the app from the file location to the Startup folder.
That should make sure it happens whenever you log in. #glip #startup
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lori-zarling answered ·
Thanks Mitch. Always good to know I'm not alone! I knew how to add it my startup folder and I found the exact same instruction page on Microsoft to send to staff. But not all of them feel so comfortable doing things like that and they don't always reach out to ask me to do it or help them through it. If I could just tell them to check an option in the app, I could get them all to do it and not have people forgetting to open it each day. 

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Great! I figured it would help others as well. Also, you can probably use Group Policy to set those startup settings for everyone if you are on a Windows domain.
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