question

kei-ishida avatar image
kei-ishida asked Suyash Joshi edited

Discrepancies between Call Log and Performance Reports

I'm seeing a discrepancy between the number of inbound calls in the performance report and what is in the call log. For example, in looking at a particular day, the call log shows 69 inbound calls whereas the performance report is 58. There is a 8-15 call discrepancy for each day that I've looked at.


I've looked at the call logs to see if I can isolate what calls aren't being included, but the performance report for the queue don't provide enough detail to figure out which calls are being filtered out.

analytics and reportingcall logs
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sorry for late reply, are you still having this problem?

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I am also having this issue

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Hi @Sarah Winling we need more /specific information about your use case, please. Can you share more about the query/request you sent to get the performance reports /call log/analytics data and what were the discrepancies?

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