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Though it is an old post, but for reference, any kind of new feature request can be done here https://ideas.ringcentral.com/
This helps to keep track on every feature requested
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Forward All Calls Feature NOT WORKING
How do I forward calls to an external number from a desk phone on demand?
User can't Warm Transfer
Forward to another extension when DND is enabled?
Hot Desking and Forwarding
Team messaging, video meetings and phone - all in one app.
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