question

dave-graham12383 avatar image
dave-graham12383 asked ·

Safari downloads RingCentral Meetings installer every time I join a meeting

When I join a meeting by clicking on a link and have Safari as my default browser, it opens the meeting but downloads a new installer package every time. 

I had issues with Safari before, but it was fixed shortly after I posted this issue:
https://community.ringcentral.com/ringcentral/topics/cant-join-meetings-via-url-with-safari-as-defau...

Here is a video that shows exactly what's happening:
https://youtu.be/d6AE03TLGGk
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We are also having that same issue, but the link to the fix is not working. Is there a way to make Safari stop downloading the installer every time we join a meeting?

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Becky-Community_Manager answered ·

@Mary Quattlebaum @dave-graham We would encourage you to open a case with support to aid in addressing this issue.
You can create a case via this link: https://support.ringcentral.com/contact-support.html

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