question

dave-graham12383 avatar image
dave-graham12383 asked Becky-Community_Manager answered

Safari downloads RingCentral Meetings installer every time I join a meeting

When I join a meeting by clicking on a link and have Safari as my default browser, it opens the meeting but downloads a new installer package every time.


I had issues with Safari before, but it was fixed shortly after I posted this issue:

https://community.ringcentral.com/ringcentral/topics/cant-join-meetings-via-url-with-safari-as-defau...


Here is a video that shows exactly what's happening:

https://youtu.be/d6AE03TLGGk

meetings
1 comment
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Mary Quattlebaum avatar image Mary Quattlebaum commented ·

We are also having that same issue, but the link to the fix is not working. Is there a way to make Safari stop downloading the installer every time we join a meeting?

0 Likes 0 ·

1 Answer

Becky-Community_Manager avatar image
Becky-Community_Manager answered

@Mary Quattlebaum @dave-graham We would encourage you to open a case with support to aid in addressing this issue.
You can create a case via this link: https://support.ringcentral.com/contact-support.html

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app