Dr Yan avatar image
Dr Yan asked Becky-Community_Manager commented

Ringcentral Incoming Fax


Here is a situation. I currently have a fax system for our office with Biscom Fax. All of the incoming faxes will be converted to a searchable PDF file. The files will be stored on a network folder, where all of the employees can access too. Everything is pretty instantaneous. Is there a way we can do this for Ringcentral? My goal is to create a centralize fax system for all of my staffs.

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michel5476 avatar image
michel5476 answered Dr Yan commented
You can't do this directly with only RC tools/apps, but you can do it with extra non-RC tools.   We do this exact thing for ourselves and some of our customers that use RC.  There are 3 approaches you can take:  

1) Emailed Fax Notifications - have all your fax notifications with fax attachments emailed to a specific private email account that no-one has access to.  Install a purchased or build-it-yourself app on your server that reads the email account, downloads, updates the PDF to be readable, and then saves them in your server archive.

2) API DIY App - similar to approach 1, but instead of using emails, build an API app that accesses your fax number via the RC API and directly download the faxes.   You can even register a call-back app function that RC will automatically call every time a fax is received - this way you don't have to check for faxes on a cycled period (eg. every minute, etc.).

3) Purchased App - search the app library, there are many prebuilt apps and services that extend RC functionality and many of them provide some form of improved fax management and / or archiving.  As the title indicates, this option usually costs extra (monthly, yearly, per fax line, etc.) since it is not an RC service.

( we use approach 1 for some setups and approach 2 for some others, and have not tested or used any approach 3 options, only read about them )

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Dr Yan avatar image Dr Yan commented ·
Thank you for your response! Would you please provide any information regarding the app you referenced above where i can look into purchasing?
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Adrian avatar image
Adrian answered Becky-Community_Manager commented


I have created an application that can run on any computer or server and it will download new faxes from RingCentral as PDFs into a specified directory (network shares/UNCs are supported) either when triggered or automatically:

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Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Adrian, have you worked with our Platform team on this?

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