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chris-breshears avatar image
chris-breshears asked mary-community-moderator answered

Bug Report: Call recordings will restart and not play in full

Call recording will play then at a certain time restart from the beginning making it hard to listen to the full recording. If the recording is downloaded then it can be heard in full.

call recording
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Kim Snyder avatar image Kim Snyder commented ·

I have the same problem. Playing the recording from call logs, the recording will restart mid recording, however the position of the play timer continues to move forward. Download the call and use Windows Media player and the call plays through to the end.

Chrome browser Version 84.0.417.125

Windows 10 Pro

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1 Answer

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mary-community-moderator answered

Hi, this needs to be checked by our Tech Support Team. You may call 888-898-4591 option 3 or talk to a chat rep at https://support.ringcentral.com/

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