We excitedly upgraded to the latest RingCentral app with embedded RingCentral Video (moving away from the Zoom-based RingCentral Meetings) in June. We were happy that RingCentral was introducing their own videoconferencing software that can be fully integrating with their other services (we want a provider that can fully integrate voice, messaging, collaboration and videoconferencing, and had actually been looking at Zoom for this).
Unfortunately, after switching, we quickly discovered that RingCentral Video (although having a fine user interface) does not provide the same videoconferencing experience as the Zoom-based RingCentral Meetings. We immediately began having latency problems (caused by inefficient bandwidth utilization?) with both video and, especially audio. The audio performance was so bad, that we not hear each other and our clients for good chunks of the meetings we were conducting. Staff immediately lost confidence in RingCentral Video and we had to reverse course and downgrade back to Zoom-based RingCentral Meetings. After doing that, we are back to having a good audio and video experience with videoconferencing. Thankfully, switching back was relatively easy.
Are others having this bad experience with RingCentral Video? Is RingCentral aware of the bandwidth utilization / performance issues with the new product? If so, what is the timeline for updates?
This is a mission critical application for us, and the performance was so bad that we couldn't spend time with support to "fine-tune" the performance, given that RingCentral Meetings just "works" out of the box. I just received an RingCentral email today, noting that RingCentral Meetings would not be available on July 15th (on mobile). Given our experience, this move is way premature!