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rob-lyman avatar image
rob-lyman asked ·

RingCentral app with embedded RingCentral Video not ready for prime time?

We excitedly upgraded to the latest RingCentral app with embedded RingCentral Video (moving away from the Zoom-based RingCentral Meetings) in June.  We were happy that RingCentral was introducing their own videoconferencing software that can be fully integrating with their other services (we want a provider that can fully integrate voice, messaging, collaboration and videoconferencing, and had actually been looking at Zoom for this).

Unfortunately, after switching, we quickly discovered that RingCentral Video (although having a fine user interface) does not provide the same videoconferencing experience as the Zoom-based RingCentral Meetings.  We immediately began having latency problems (caused by inefficient bandwidth utilization?) with both video and, especially audio.  The audio performance was so bad, that we not hear each other and our clients for good chunks of the meetings we were conducting.  Staff immediately lost confidence in RingCentral Video and we had to reverse course and downgrade back to Zoom-based RingCentral Meetings.  After doing that, we are back to having a good audio and video experience with videoconferencing.  Thankfully, switching back was relatively easy.

Are others having this bad experience with RingCentral Video?  Is RingCentral aware of the bandwidth utilization / performance issues with the new product?  If so, what is the timeline for updates?

This is a mission critical application for us, and the performance was so bad that we couldn't spend time with support to "fine-tune" the performance, given that RingCentral Meetings just "works" out of the box.  I just received an RingCentral email today, noting that RingCentral Meetings would not be available on July 15th (on mobile).  Given our experience, this move is way premature!


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dustin-garlick avatar image
dustin-garlick answered ·
I have reached out to our rep on this very subject today.  Does the new app have the HUD for the phones??
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Hi Dustin,

HUD is coming in Q4 2020.
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Chris Askew avatar image Chris Askew mary-community-moderator ♦ ·

Is HUD still on track for this quarter? in the next 30 days?

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Hey @Chris Askew, it has been delayed to 1H of 2021.

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randall-moore avatar image
randall-moore answered ·
We are new to RingCentral in the past 8 months. A workforce of 60. Our meetings are 20 to 50 participants. The familiarity of the Zoom-based RC Meetings has made adoption fairly easy. Staff have loved it over MS Teams, which we also use, but not for video meetings any longer. A big down-side to Teams meetings was the small number of visible participants on a single screen. RC Video is limited to 16 visible participants, whereas RC Meetings allows up to 50  visible participants. Moving to, or as I understand it, eventually having no other option but RC Video in the near future, will be hugely disappointing. Especially worse if RC Video provides unacceptable audio and video experiences on top of it.
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Hi Randall,

Our Product Team are aware of this and is planning to add it.
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mary-community-moderator avatar image
mary-community-moderator answered ·
Hi Everyone,

I have coordinated this to our Product Team. Once I get an information, we will update you. 
Thank you!
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Thank you, I found this, does that mean you can have 500 video callers?
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