News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Tags: ringcentral app
Jun 23, 2020 at 7:54am   •   3 replies  •  0 likes

I'm using MY PHONE. Not one supplied by my employer. I have zero interest in the app having access to my dialer, contacts, or texts. VOIP (whether cell or wifi data) should be able to provide a self-contained system to do that without interfering or needing access to my contacts, my text messages in the native or other apps.

If it is WORK communication it should reside in the app, or my work CRM, not in my phone.

When I installed the new Ring Central it absolutely interfered with texts SELECTIVELY!! IT prevented my sending my own email to my friend inside a text in my Google Messenger app on a Samsung Galaxy S8...thus it was examining my outgoing texts and interfering with them. I have proof of this from screen shots where what I sent wasn't received. As soon as I uninstalled the RC App it functioned normally. Obviously, that doesn't bode well for confidence in an app, or the company behind it. Once you break trust, it is hard to recapture.

I've noticed no such problem with RC Phone - but again, who would know what data it is gathering with broad permissions. Now RC Phone is being discontinued, and I'm not interested in installing the RC app...

I want a stand alone, self contained VOIP app (like many on the app store) that doesn't need access to any other part of my phone than the data to support the features. Period, end of story. I shouldn't have to buy a separate work phone to keep work separate.

3 Answers
answered on Jun 30, 2020 at 6:57am  
this was treated as a "feature request".

Running a VOIP app on my personal phone is an advantage to my employer not buying me a dedicated work phone.

Expecting privacy and separation of work and personal contacts is a minimal expectation.

The app clearly overstepped it's bounds.  Broken the sacred bond of interfering with my personal outgoing messages by suppressing my personal email.

This is WAY MORE THAN A FEATURE REQUEST.  Now that you're discontinuing Ring Central Phone and herding people into your new app you leave people little choice between nothing and an inherently flawed option.


answered on Jun 26, 2020 at 4:07pm  
haven't heard from David.  Looking forward to it.  Thanks

answered on Jun 23, 2020 at 9:31am  
Hi Mark, 

We've reached out to your customer success manager, David, to connect with you on this. 


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us