question

matt-szoke avatar image
matt-szoke asked ·

Bugs in the new GLIP App

Ever since we upgraded clients to the new GLIP app, we've been dealing with a number of annoying bugs in the SW.  
  • Scheduling meetings with Outlook does not send the correct meeting time and date to the calendar
  • During video meetings, the main app screen disappears and the app needs to restart to bring it back
  • The ability to do ad-hoc video calls with other co-workers only works a fraction of the time
  • Schedule for video calls does show from time to time.  Require restarting the app.
Is anyone else having these problems?  I would love to get on a stable release and stay there without the app constantly updating itself.

So far support has not been any kind of help with these issues.
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Yitzchok Knopfler avatar image
Yitzchok Knopfler answered ·
we also experience this issue that during a video meeting, the main app screen disappears and the app needs to reload to bring it back
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Hi YNK,

Are you also using RIngCentral Video, not RIngCentral Meetings?
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Format is horrible customer service non responsive
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Judi, Please email us at Community.Support@RingCentral.com and we will assist you. 
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I'm using Meetings
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YNK, do you start a meeting on the RingCentral App?
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mary-community-moderator answered ·
Hi Matt,

Are you using RingCentral Video or RingCentral Meetings?
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