question

josh8199 avatar image
josh8199 asked ·

Chrome meeting participants getting a black screen when using "Join From Your Browser"

When hosting a meeting, whenever an attendee using Chrome tries to join using "Join from my Browser," they only see a black screen. There are no options for the host or user to work around this. It's seemed to only be impacted by the latest upgrade. Currently running version 20.2(8530.0618).
General Topic
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
mary-community-moderator avatar image
mary-community-moderator answered ·
Hi Josh,

Please contact our Technical Support Team so this issue can be escalated. You may call 888-898-4591 option 3. You may also create a web case using the button below;


1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app