question

anna-meens avatar image
anna-meens asked Becky-Community_Manager edited

Auto Delete/Archiving Voicemails

Is there a way to manage voicemails for example- delete after 14 days? Our voice mailbox is filling quite quickly and then new callers cannot leave a message.

If not possible to auto delete, is there a way to set a prompt to warn when getting close to the maximum?
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mary-community-moderator avatar image
mary-community-moderator answered
Hi Anna,

RingCentral Voicemail box should not have a warning that mailbox is full. Technically, voicemails and faxes are auto-deleted once it reached 200 messages, first in and first out. See the link below to know more information about Data Retention.

RingCentral Message Storage and Account Data Retention
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anna-meens answered mary-community-moderator commented
Thanks- the article indicates auto deleting from 200.  Our mailbox was showing 201 and then customers were getting notified that they couldn't leave messages.  It seems the autodeletion is not instant and maybe an audit happens periodically? 
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I believe this is an ongoing issue and has been reported already. Workaround would be to delete few old messages for now.
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OK, thanks. Yes, I've now done that. Was just curious as to why it wasn't working as expected.  Thank you!
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You're very much welcome.
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abodehealthcare answered

Been nearly a year and the 'auto-delete' when it reaches 200 continues to be an ongoing issue. Is there no API available that we can leverage via a cron job to setup and delete in automated fashion? We have several hundred extensions and at least 100 of those show 200 or more messages....we cannot have staff performing a repeatable process that should be automated. Additionally, the option to auto-delete based on age would be super helpful (anything older than 7 days, 2 weeks, a month.....).

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