question

serge-satyr2042 avatar image
serge-satyr2042 asked ·

How can we have a call automatically transfer to a number after the call is ended?

How can we have a call automatically transfer to a number after the call is ended? We are trying to have an IVR survey run after the call. What API software would support this? 






topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
benjamin-dean avatar image
benjamin-dean answered ·
I am not sure if we support this workflow (as far as redirecting a call after a call has been terminated, since it would be considered "Call Ended" in our system).

Using our touch tone commands, you can forward a call to another number (such as an IVR), but I an unaware of a programmatic way to do this using our API:  http://success.ringcentral.com/articles/RC_Knowledge_Article/1169

You can do this with RingCentral's Contact Center ( http://www.ringcentral.com/contact-center/overview.html) but you would need to contact your account executive to help you with this (also, this is not supported via our API currently).
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.