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rusty-speedy avatar image
rusty-speedy asked Anirban answered

500 Error Code when using API Explorer

Using the API Explorer and entering my app information, I am getting a 500 error code. Here are the requests and the response from API Explorer: CURL: curl -X POST --header "Content-Type: application/x-www-form-urlencoded" --header "Accept: application/json" --header "Authorization: Basic xxx" -d "username=xxx&password=xxx&extension=xxx&grant_type=password" " https://platform.devtest.ringcentral.com/restapi/oauth/token" REQUEST URL: https://platform.devtest.ringcentral.com/restapi/oauth/token RESPONSE BODY: { "errorCode": "05ed440a-bd60-43a8-a5bb-dcc2c697d36a", "message": "Internal Server Error. Consult RC Support." } RESPONSE HEADER: { "date": "Fri, 30 Dec 2016 17:46:47 GMT", "content-type": "application/json;charset=UTF-8" }
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benjamin-dean answered
Hrm. That is odd and unwanted.

Could you try once more, now that some time has passed, and see if you receive the same result (just in case this was a transient 500 error) please?
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rusty-speedy answered
Looks good now. Thanks!
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benjamin-dean answered
Outstanding! That was easy.

Occasionally (as with almost any API), there can be transient "snaffus", which appears to have been the case here.
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Anirban avatar image
Anirban answered

500 code issues are mostly from server side if the service is down for a particular moment. This can be due to various reasons like high traffic, network issue or maintenance mode.

The service may come up after some time automatically resolving the issue

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