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Historical Call log disappeared
Tags: call logs
Jan 31, 2017 at 1:50pm   •   3 replies  •  0 likes

I tried to get call log for last year.,

no record returned, we did have calls during January 2016, I can see from website.

return JSON is :

{ "uri" : ";




I need all records since 2 years ago.

3 Answers
answered on Jan 31, 2017 at 7:56pm  
We have the RingCentral Archiver project:

But it's for backup call recordings instead. Not sure if it's useful to you.

answered on Jan 31, 2017 at 2:46pm  
thank you, I verified, I can only get last 9 months records for Non-HIPAA,  [12 months (9 months in mobile apps on some accounts)],  Is there any way I can get records from API for last 12 months? or I have to export to spread sheet from your website?

answered on Jan 31, 2017 at 2:18pm  

You need to review the RingCentral Data Retention Policy (, and you can see that 12 months is the maximum we store call logs for non-HIPAA accounts (there are different retention values depending upon account-type (HIPAA || non-HIPAA) as well as depending upon the type of data.


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