question

priya-ranjan4517 avatar image
priya-ranjan4517 asked Anirban answered

oauth/token API not working for my new production account - why am I getting [ThirdPartyAppAccess] permission required error?

I have got my main account production approval just yesterday. I have collected API KEY/SECRET for production and trying to run my ode on it. Very strange that I am getting error and the error part of the response is highlighted below.


"Date: Sat, 25 Feb 2017 09:18:03 GMT  Server: nginx/1.10.2
  WWW-Authenticate: Bearer realm="RingCentral REST API", error="invalid_client", error_description="[ThirdPartyAppAccess] permission required"
  Content-Language: en
  Content-Type: application/json; charset=UTF-8"


I also tried with API Explorer and getting following error


{
                  
  "error": "invalid_grant",    "error_description": "Invalid resource owner credentials."  }

I was also not able to log at https://service.ringcentral.com/login/enter.html?s=1210&localeId=en_US#/number for production account and it gave me the attached screen!!

Please help me asap as i have to graduate my company account to production as well next week.

developer sandbox
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Tyler Liu avatar image
Tyler Liu answered

Please send email to the developer support team or submit a support ticket.

It seems like an account permission issue.

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priya-ranjan4517 avatar image
priya-ranjan4517 answered

Many thanks for the reply. I have already submitted the above problem details to the developer support team from my email account linked with the RingCentral account. Hope to get a reply today i.e. Monday.

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vb avatar image
vb answered benjamin-dean commented
For production password issue, please reset your password by clicking on " Forgot Password?" and follow the wizard. You could also reach RingCentral customer support or your account manager to guide you in resetting your production account password.
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Thanks for the reply VB.

Seems there is issue with my account which has nothing to do with password. I have already reset the password and i am getting same error  error_description="[ThirdPartyAppAccess] permission required" again .



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This error reads as though there is a mismatch of user credentials as compared to the account (either production or sandbox).

Have you updated the API Keys in your application to use your production API Keys as indicated for your app in the Developer Portal?

Have you updated the RingCentral Platform API Base URL you are using in your application code for production: https://platform.ringcentral.com (instead of RingCentral Sandbox API Base URL: https://platform.devtest.ringcentral.com )?

Have you tried logging into the RingCentral Account Portal in Production ( https://service.ringcentral.com ) using the user credentials you are attempting to use in your application? HINT: If you cannot login to the Account Portal, you cannot use those credentials for authentication with the API for that environment (either Sandbox or Production respectively).
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Anirban avatar image
Anirban answered

The production url to call API is https://platform.ringcentral.com and sandbox url for API : https://platform.devtest.ringcentral.com

This is the common mistakes many people does. Also the credentials are different of production from sandbox environment. These credentials details will be send by support team once the application successfully pushed to production.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys