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zeeshan-yousaf2030 avatar image
zeeshan-yousaf2030 asked ·

setup devtest phone setup

Hi i m using following link  https://developer.ringcentral.com/library/tutorials/test-account.html to sign in to ringcentral softphone for windows but its failing in login. It says invalid credentials. But
on  https://service.devtest.ringcentral.co.uk as user i can login. Please suggest a solution
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ak avatar image
ak answered ·
Hi Zeeshan,

You would need to Configure the Softphone to Login in the Sandbox Environment. Please refer to this link under the section "Configure Softphone for Sandbox" :
https://developer.ringcentral.com/library/tutorials/test-account.html

You would need to create a config.ini and paste the following :
HttpRegServer = "http://agentconnect.devtest.ringcentral.com";
PlatformServer = "https://platform.devtest.ringcentral.com" 
Make sure to place this file in the "App Folder" of the RingCentral For SoftPone application :
Windows :  Cntrl+F1 
Mac : Fn+Command+F1
Please make sure to select UK as the region in Softphone when you Login. If you are still unable to login you could create a case at " devsupport@ringcentral.com"

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zeeshan-yousaf2030 avatar image
zeeshan-yousaf2030 answered ·
Got it thanks
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benjamin-dean answered ·
If you're on a Mac, I have written this BASH utility which provides you the ability to quickly toggle between production and sandbox mode for your SoftPhone:

https://github.com/bdeanindy/ringcentral-toggle-softphone-dev-mode
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John Wang answered ·
Switching between environments can now be done within the softphone UI.

This is described in the Getting Started Guide's "Your Softphone" section:


From the softphone signin screen use the following key combination to bring up the environment toggle:

  • Windows: Cntrl+F2
  • Mac: Fn+Command+F2
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