question

joseph-nichols3850 avatar image
joseph-nichols3850 asked Nicholas Guan edited

Permission Error

We have tried to use RingCentral API with our CallMonitoring application and it fails because of RingCentral response with permission error on some requests. Here is this error below:


05:22:41.910 E Open error: [ReadPresence] application permission is required for the following event filter: [/restapi/v1.0/account/2632450008/extension/2632566008/presence]


It tells that our application have no ReadPresence permission, bit it is selected in application settings and works for same application in Sandbox. We have tried different extensions in Production and always get same permission error. This error need to be fixed to make application operating.

errors
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Tyler Liu avatar image
Tyler Liu answered Nicholas Guan edited

Please submit a help ticket to our developer support team containing your appKey and the url to this question.

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Anirban avatar image
Anirban answered Nicholas Guan edited

This is strange indeed.. better to engage the developer support team by submitting a help ticket here.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys