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david-mcelveen6428 asked ·

AgileCRM Integration Connection Failure

The AgileCRM integration is timing out and disconnecting after a short period. We have to go in and reconnect repeatedly throughout the day.
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ak answered ·
Hi David,

Since  AgileCRM is a Public App enlisted on our App GalleryYou should technically be reaching out to their Support Team to report any technical issues with this integration. 

However, I could assist you if you can provide more details as to what exactly the issue is about and I can involve the folks from AgileCRM to assist you in tandem with us.
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david-mcelveen6428 answered ·
I actually reached out to them first and spoke to their IT team. I was told that AgileCRM only passes contact information over to RingCentral, and RingCentral is in control over the connectivity of the integration.
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ak answered ·
Perfect ! Thanks for letting us know. 
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david-mcelveen6428 answered ·
Any update on this?

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raja-shekar6530 answered ·
Hi David,

Could you try deleting the integration and configure it again. AgileCRM has recently made some enhancements. Please let us know the results.
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sri-gottipati6657 avatar image
sri-gottipati6657 answered ·
Hi David,

With AgileCRM latest improvements timeout will not happen and other customers also confirmed the same.

Do confirm the same.
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