question

airs-inc6788 avatar image
airs-inc6788 asked airs-inc6788 answered

WebRTC issues

I have integrated Ringcentral Webphone WebRTC feature in our website.


My problem is,


1) Callee can hear me but I cant hear callee.

2) In firefox browser, Outgoing call popup is display for 5 sec and automatically hide. Its working fine in google chorme.


FYI, Im using desktop computer and using headphone for do call.


Can you please help me for solve this problem?

phone
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

3 Answers

John Wang avatar image
John Wang answered John Wang commented
There may be a compatibility issue with your version of Firefox. Please report the issue here:

https://github.com/ringcentral/ringcentral-web-phone/issues

Please include your browser URL from What's My Browser:

http://www.whatsmybrowser.org/
1 comment
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

John Wang avatar image John Wang ♦♦ commented ·
Thanks for creating the Github issue. Per the response, only Google Chrome is supported today.

https://github.com/ringcentral/ringcentral-web-phone/issues/136

0 Likes 0 ·
customer-support2165 avatar image
customer-support2165 answered
We officially support Google Chrome Browser for RC webRTC. Firefox has some compatibility issues which we are aware of and are working on it.  We will post the update about the Firefox support through release notes for webRTC SDK. 
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

airs-inc6788 avatar image
airs-inc6788 answered
Hello Support,

Thanks for your reply.
What about my 1st problem Callee can hear me  but I cant hear  callee . Please let me know status of 1st problem.

Thanks.
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys