question

Nitika D avatar image
Nitika D asked Anirban answered

Feasibility on Call Routing

Does Ring API allow call routing to a private mobile number in case of emergency or unavailability

call routing
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1 Answer

Anirban avatar image
Anirban answered

There is call forwarding APIs in RingCentral which you can route the call:

https://developers.ringcentral.com/api-reference/Call-Forwarding/createForwardingNumber

You can predefine the call forwarding rules and apply it to incoming caller id.

You can configure with Online Account Portal at https://service.devTest.ringcentral.com

As per this link: https://www.ringcentral.com/office/features/call-forwarding/overview.html

Can calls be forwarded to non-RingCentral numbers?

  • Yes. You can forward calls to any number and any device.
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys