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laura-sullivan6372 avatar image
laura-sullivan6372 asked paul-dandy answered

Dissatisfied customer

We are not fulling functioning and have not been able to get our #'s ported over. It has been going on now for 3 months The techs have finally said we need to do the porting ourselves. I have been trying to contact my account manager for weeks and he doesn't return email or phone calls. I can not call a supervisor directly Has anyone else had this problem.

Also, one of our offices that is functioning has had issues with the fax. They have spent hours with the tech department and again they said we had to hire our own IT people because they didn't know how to fix it. I have sent emails to my account manager, and tech support managers expressing our dissatisfaction. I never received a response. I don't know what else I am supposed to do at this point.

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neil-bouvier4849 avatar image
neil-bouvier4849 answered neil-bouvier4849 commented
Laura, I've developed Fax services with Ring Central.  Hit me up and I'll guide you as well as I can.
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Neil, how can I get you in touch with my office that is having the issue?
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ak avatar image
ak answered

Hi Laura,


We apologize for any inconvenience caused. The Developer Community ( this forum ) is used to discuss any issues/ideas/new features etc which developer's encounter while using the RingCentral Developer Platform ( RingCentral Developer API's )


Based on the description of your issue in the thread above it looks like this question should be posted in our General Community for any speedy answers.


Kindly use the link below to check with our General Support Team :

https://community.ringcentral.com/ringcentral


If you feel this is an issue with the APIs, please feel free to discuss it here so that we could share it with our developer community or you can also submit a support ticket to our developer support team.

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paul-dandy avatar image
paul-dandy answered
Hi Laura,

Has your issue been resolved? 
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys