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Richard Campbell avatar image
Richard Campbell asked Becky-Community_Manager edited

Create Extensions that have no real Extension Number associated?

Create Extensions that have no real Extension Number associated?


I need to create about 10K user extension entries to be used in the Corporate Directory but these users have external NON-RingCentral phone numbers.


How do I create these extensions? When trying to create one using the "Try It Now" API testing I get the following error:


"Invalid user type [VirtualUser] for current account service plan."


rest api
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Let me check if this feature can be enabled for sandbox account. Will get back to you as soon as I can.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys