question

PCIC Team avatar image
PCIC Team asked ·

Response: StatusCode: 404, ReasonPhrase: 'Not Found'

I was trying to read a fax and the following error was thrown "Response: StatusCode: 404, ReasonPhrase: 'Not Found', Version: 1.1, Content: System.Net.Http.StreamContent, Headers: { Connection: keep-alive RCRequestId: a02bf940-ea3d-11e9-9b97-005056afc229 RoutingKey: SJC01P13PAS07 X-Rate-Limit-Group: medi "


FaxResponse response = null;

try
{
    using (RestClient rc = new RestClient(RINGCENTRAL_CLIENTID
                                        , RINGCENTRAL_CLIENTSECRET
                                        , IS_PRODUCTION))
    {
        TokenInfo token = await rc.Authorize(RINGCENTRAL_USERNAME
                                            , RINGCENTRAL_EXTENSION
                                            , RINGCENTRAL_PASSWORD);
        if (rc.token.access_token.Length > 0)
        {
            CreateFaxMessageRequest request = new CreateFaxMessageRequest
            {
                attachments = uploadedFiles.ToArray(),

                faxResolution = "High",

                to = new MessageStoreCallerInfoRequest[]
                {
                    new MessageStoreCallerInfoRequest { phoneNumber = toPhoneNumber }
                }
            };

            response = await rc.Restapi().Account().Extension().Fax().Post(request);

            return response;
        }
    }
}
catch (Exception ex)
{
    ins_error_log log = new ins_error_log();
    log.runSP(ex, false);
}

return response;


404
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Phong Vu avatar image
Phong Vu answered ·

You did not show the content within the uploadedFiles.ToArray() so I don't know how the attachments were added. Can you show the details or try this instead.

var requestParams = new CreateFaxMessageRequest();
var attachment = new Attachment { fileName = "test.jpg", contentType = "image/jpeg", bytes = System.IO.File.ReadAllBytes("test.jpg") };
var attachments = new Attachment[] { attachment };
requestParams.attachments = attachments;
requestParams.to = new MessageStoreCallerInfoRequest[] { new MessageStoreCallerInfo Request { phoneNumber = RECIPIENT } };
requestParams.faxResolution = "High";
requestParams.coverPageText = "This is a demo Fax page from C#";

var resp = await rc.Restapi().Account().Extension().Fax().Post(requestParams);
Console.WriteLine("Fax sent. Message status: " + resp.messageStatus); 


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PCIC Team avatar image
PCIC Team answered ·

The files supported are jpg, jpeg, png, bmp, pdf, docx, xlsx and doc

attachments = uploadedFiles.ToArray()

In this case the variable "uploadedFiles" is of the type List<Attachment>. It is being converted into an Array, to support assignment to CreateFaxMessageRequest.attachments. I would like to know, why there is an error in production and I was not facing this during my sandbox testing.

2 comments
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Any answer would be greatly appreciated?

0 Likes 0 ·

You should have mentioned in your first post about the fact that your code works on sandbox but failed in production. Otherwise, we just waste our time to go back and forth.

I am so sure that the attachment is not found but not sure how. I just saw your new question so I will follow up with you there.

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