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rich-sutton14968 avatar image
rich-sutton14968 asked ·

Filter content from a Message Store export

Hi - we'd like to be able to filter the content returned from a message store export to optionally exclude voicemails, faxes or SMS. The issue we're dealing with is that some our customer only want us to pull SMS, but the message store exports get really big because they also include voicemails. Ultimately, RC creates a big export zip file and we end up throwing away most of the content.

I don't see an option like this in the API documentation for the message store exports.

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Phong Vu answered ·

Hi Rich,

You are correct. Unfortunately, there is no filter option for the message export API to filter out message types. I will take this as a request and discuss with the team to see if we can improve the API in the next releases.

Meanwhile, if this is critical for your customer, can you consider to use the Sync Messages API to read the message store instead of using the message store export API?

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