integrate IVR with self hosted Web API

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adam-hager5147 asked Apr 20, '17 Kasey Drexler answered Oct 21, '20

integrate IVR with self hosted Web API

We are looking to customize an IVR and then, based on options selected, having RingCentral make a Web API call to an API we build and host that will return data to be voiced back to the caller. This is similar to a banking IVR system to retrieve a balance. I am not seeing anything like this in the developer guide. Is this something that is possible?

rest api ivr

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2017-12-05T18:37:09Z

dle19698050 answered Dec 5, '17

We are also looking to do this. Can anyone post some links to appropriate documentation?
Thanks!

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Answer 2 · 2019-10-16T15:39:04Z

Martin Jamszolik answered Oct 16, '19

Q4 of 2019 calling...
Would also like to learn if this is an option, exactly as the original question described.

We host our own API software solution and would like to tap into that REST API from Ring central to provide "Amount Due", Balance, "Due Date" on a payment for the IVR Experience.

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Answer 3 · 2019-10-16T17:34:37Z

Phong Vu answered Oct 16, '19

You can signup for early access to our new Call Scripting API and start developing your app in the sandbox environment.

Read this blog for little more details about new APIs

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Answer 4 · 2020-10-21T02:42:58Z

Kasey Drexler answered Oct 21, '20

I am also trying to accomplish this with a WWW node, but there doesn't seem to be a way to get the results. We are using RC engage voice interface trying to get the IVR designer WWW node results from calling a webservice (REST) API

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