question

Sudeep Bhattarai avatar image
Sudeep Bhattarai asked Phong Vu commented

When i login to embedded soft phone or dektop phone using developer account I get error

Hi when I try to login using embedded soft phone or desktop app using developer credential I get following error. How can test these apps in Dev mode? Thank you



Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions.



getting startedauthenticationlog in
1572904063105.png (10.7 KiB)
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu avatar image
Phong Vu answered

Are you talking about your sandbox or production account?

What do you mean by using your developer account? The username/password you login https://developers.ringcentral.com or the username/password you use to login https://service.devtest.ringcentral.com. You must use the username/password

To use the Desktop/soft phone with your sandbox login credentials, first you have to switch the soft-phone to sandbox mode,

  • Windows: Ctrl+F2
  • Mac: Fn+Command+F2

Then use the login credentials you can login this site.

1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Sudeep Bhattarai avatar image
Sudeep Bhattarai answered Phong Vu commented

Thank you. You have already helped me. I am able to now login in sandbox mode in desktop phone. However do you know how to do the same for Widgit ? https://github.com/ringcentral/ringcentral-embeddable

1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Unfortunately, the public Web embeddable widget is not supported in sandbox mode. To use the widget in sandbox mode, you have to clone this project and build it by yourself. Read the README for instructions.

0 Likes 0 ·

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys