question

Zach Hanna avatar image
Zach Hanna asked ·

Allow all users to send and receive SMS Texts from the main phone line

We use RingCentral as our Tech Support Phone line, and we have 4 users who rotate weekly on answering calls during Off-Hours. We would like the ability for each person to send and receive Texts from the main company line during that time.

Right now, only the operator can send and receive SMS texts from the main company line. At least give us the option to change who is the operator based on our routing rules.

smstextingoperator
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jessica-community-moderator avatar image
jessica-community-moderator answered ·

This is available in the RingCentral Phone app: https://support.ringcentral.com/article/6110.html


Our product team is aware of the ask to have this available. You can vote on the idea here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-359

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Jason Stewart avatar image
Jason Stewart answered ·

no answer yet?

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Lance Linscott avatar image
Lance Linscott answered ·

I would really like this feature. Unsure why this is not an option currently. Please make it happen ASAP!

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Lisa . avatar image
Lisa . answered ·

would really like this feature. Please make it happen ASAP!

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