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Caleb Bluesummers avatar image
Caleb Bluesummers asked ·

How to add users/extensions to sandbox environment for free?

When I try to add an extension for testing in the sandbox environment, there is a $4.95 charge per extension. Since this is for testing only, that does not seem reasonable. How can I add an extension just to test a sandboxed app?

sandboxadmin portal
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Anirban avatar image
Anirban answered ·

Simply go to users--> unassigned extension --> add users --> add user without device --> select without number:

Then you configure name and extension number in remaining process


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Caleb Bluesummers avatar image
Caleb Bluesummers answered ·

I see. So without number will still assign an extension. I added them and see that the extensions have appeared now, thank you!

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Yes extension will be added on same number

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys