question

Zach Hanna avatar image
Zach Hanna asked ·

Is it possible to change the operator based on a schedule?

For example, during business hours, one of our extensions would be set as the operator extension, and after hours, it would be another extension, based on a schedule? (So we don't have to change it manually every day).

operator
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
Mary-Community_Moderator avatar image
Mary-Community_Moderator answered ·

Hi Zach,


This option is not available. However, you can make a custom rule based on your preferred time and assign extensions who would answer the calls. You may check on the link below,
https://support.ringcentral.com/s/article/Adding-Custom-Rules-More-Option?language=en_US

Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces