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Mike Griffin (Admin) avatar image
Mike Griffin (Admin) asked ·

Call Park - Works Most of Time, Other Times Only can View Park The Park Call using Soft Phone

Using Polycom VVX450 phones and We have 4 park locations created on Polycom VVX450.When it works, All of the five phones light up when a call is parked and any one of those pones can retrieve the parked call.

When it does not work, a few times a day

Some callers are getting stuck in a park location with no presence light notifying they are parked on any five phones and unable to retrieve i, unless we open the Ring central software it is seen.

It happens occasionally and unable to pin point it. We have had a case created since 7/20/2020 and support is absolutely no help.

Has anyone experienced this issue?

do you have a recommendation on how to narrow down the cause?


call parkingparkingpark callsproblem parking calls
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