question

Mikhail Melnik avatar image
Mikhail Melnik asked ·

Can RingCentral developers change how recording file names are regenerated when downloaded to computer

Is it possible to change file format for call recordings?


Desired file name format for all call recordings:


yyyymmdd-hhmmss_[phone number making the call (internal extension or direct number)]_[direction]_[phone number receiving the call (internal extension or direct number)]_[time duration of call]


Even if calls forwarded internally, to iclude caller and final destination extension or direct number.


Thank you.





call recording
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Phong Vu avatar image
Phong Vu answered ·

I don't think that you can predefine the file name format of call recording. It is generated with that standard format for all accounts, all extensions.

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