Andrew Garza avatar image
Andrew Garza asked Becky-Community_Manager edited

Deactivate Old Meetings

It has come to my attention that old meeting links are still active and can be joined by anyone. This generates email notifications to the meeting organizer that attendees are waiting. Recently we have been seeing these emails from unknown attendees like people are trying to hijack meetings or trick organizers into joining. How do we deactivate old meetings? What is the purpose for even having them active in the first place? These are not recurring meetings and are over a month old. I have submitted a support case as well and so far have not made any progress on that front.

1 |1500

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hi Andrew, we can have this checked. Can you please email us your account information so we can have it checked? Email us at

1 Like 1 ·
Andrew Garza avatar image Andrew Garza mary-community-moderator ♦♦ ·

Hi Mary,

Thank you for your response. I have emailed community support.

0 Likes 0 ·

1 Answer

pasquale-colella avatar image
pasquale-colella answered

I noticed the same issue and logged the issue with support. They did not believe me and insisted it was a reoccurring meeting. Once I provided the meeting ID they confirmed that it was a single meeting that had taken place 2 months ago but allowed users to still join.

One thing we noticed is that when people join, it will show the date/time that the meeting took place and keeps them stuck in the lobby. The host/organizer will then receive a notification that the attendees are waiting in the lobby. This was due to someone guessing the meeting id.

1 |1500

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.

Get the new RingCentral app