question

Stephen Harris avatar image
Stephen Harris asked Anirban answered

Ring Central WebPhone implementation doesn't work in Microsoft Edge

my ring central implementation doesn’t work in Microsoft Edge it comes up with an error:

sip.invitecontext.sessionDescriptionHandler | unable to acquire streams


I used the RingCentral WebPhone Client Library on Github as the basis of my implementation and this works without problem in Chrome.


Is this not supported in Microsoft Edge?

webrtc
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Phong Vu avatar image
Phong Vu answered

Compatibility is mentioned in the README

Browser Compatibility

Currently, we officially support Google Chrome browser. Official support for Firefox and Safari browsers are coming soon.

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Anirban avatar image
Anirban answered

There is already mentioned in different references about the supported browser:

https://support.ringcentral.com/s/article/5126?language=en_US

https://support.ringcentral.com/s/article/ringcentral-online-account-supported-browsers?language=en_US

https://community.ringcentral.com/ringcentral/topics/ringcentral-supported-web-browsers

Plus it is always advisable to use advance browsers like chrome or firefox as you will often find trouble using Microsoft browsers like explorer or edge because of it's lack of support of different plugins and libraries

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys