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Forwarding to external phone number
Tags: call forwarding
Aug 26, 2020 at 9:47am   •   2 replies  •  1 likes
Sam Walcher

I emailed RingCentral support and asked this question:

On "Call Queues" > "Call Handling & Members" > "Wait Settings" > "When maximum wait time is reached, send caller to", my only option is Voicemail. Is there a way I could change that to Forward to an external phone number instead?

Their reply was that the feature I want is currently not available. Does anyone know of another way to accomplish what I'm trying to do?

2 Answers
answered on Aug 26, 2020 at 10:22am  

I can see a reference for call forwarding to external numbers here:

Check if you can do it through your own application using SDK programming :

Hope that help

answered on Aug 26, 2020 at 10:13am  

I 2nd this request. If all of my callers are on a call, I want to be able to route the call to an outside Answering service we use rather than sending to voicemail.


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