question

Derek Krauss avatar image
Derek Krauss asked jenn-community-moderator commented

App not recording my custom incoming VM message

I'm using RC app on my Android phone. I listened to my old VM message. I deleted that message. Tried to record a new message. When I play back the new VM message, there is nothing there. The play button doesn't play anything. Yet, I am tapping the red record button to capture my new VM message. I don't understand. Thank you.

ringcentral app
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Hello Derek,

Apologies! Can you try to uninstall the app and reinstall it? Thank you!

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