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Mark Polson avatar image
Mark Polson asked Mark Polson answered

What is the maximum allowable softphone installs on an account with 5 paid users?

I am trying to install an RC softphone app on my home Mac (ver. 20.2.2.39769). During the installation process, I get an error message that I have reached the maximum number of allowable installs. We have 5 paid user extensions and 4 have softphone installations on each desktop computer in addition to individual YealinkT48S desk sets. I would like to install RC softphone app on my home computer as well as on my iPhone. What is the maximum allowable softphone install on an account with 5 paid users?

softphone
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Mark, may I know which app are you trying to install? Is it the R icon or the blue phone symbol?

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Mark Polson answered

I have both installed on my Mac. I would like to have the blue phone version on each office user's desktop computers as well as on my home Mac and iPhone. I get an error message that stops install. Thanks.

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