question

Jason Shiflet avatar image
Jason Shiflet asked Becky-Community_Manager edited

Plantronics Hub Integration with Desktop App

It would be fantastic if the new RingCentral App for Desktop would incorporate the same Plantronics/Poly headset integration that exists in the Phone app. Right now, when using a Plantronics headset, the modern Desktop app does not know how to handle button presses on the headset for answering/hanging up or muting/unmuting. All call controls have to be done from the app itself instead of allowing for headset control.

phonehardware
6 comments
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hi Jason, this has been raised to our Product Team and they are currently working on this functionality to be available in the new RingCentral App. We will let you know once it's added. Thanks!

1 Like 1 ·
mark-knight avatar image mark-knight mary-community-moderator ♦ ·

Hi Mary,


Is there any update on this yet?

0 Likes 0 ·

Hi Mark,

Not yet.

0 Likes 0 ·

I think we're about ready to make the switch to the new RC.app. Curious about when this feature will be ready. Thanks

0 Likes 0 ·

This is really important since we have spent money on these headsets and that button pressing is important.

0 Likes 0 ·

I use Plantronics headset and it works great. I set up everything under the headset beta setting on the app.


0 Likes 0 ·

1 Answer

jenn-community-moderator avatar image
jenn-community-moderator answered Chris Rosa commented

Hello everyone! Please add your vote HERE, and you will receive an update once it's planning to add it in our app. Thank you!

1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

The beta is already available.

screen-shot-2020-11-17-at-85730-am.png

0 Likes 0 ·
Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app