question

Paul Reid avatar image
Paul Reid asked ·

Ring Central Mobile App Recent calls issue

On all my extension numbers for mobile and desktop, most calls show up all of a suddon with my own name on every single call and unable to obtain the telephone number history.


Another way to put it that all telephone call history with numbers now has changed to show your own name and ext number. This has taken effect on all devices at the same time.


Has anyone else experienced this problem. I have submitted case number 11343155 to ring central with screen shots to show the examples to them.


Thank you.

caller idrecent calls
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Hi Paul, we're glad that you created a ticket for this concern. Our Tech Support Team will help you check what's going on with your Caller ID.

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yes i cant make calls or log into my app.

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yes i cant make calls or log into my app.

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Paul Reid avatar image Paul Reid Robert Dempster ·

I can make outgoing calls and all extension numbers are logged in on my end just fine. Could it be a signal issue on your end?

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Robert, have you created a case with Support? Please do so if you haven't.

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