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hieu-vo asked ·

Removing users but keeping number within the department

How would I go about terminating a user but being able to keep that number within the department so that we do not assign that number to a different department. For example, we have a terminated employee in Finance and when I remove that user from RingCentral, that number goes to the unassigned queue and is not labeled to which dept the phone number was previously assigned to. How would I be able to keep that number within that dept so that when we hire a new finance person, we would know and can assign that number to that dept only. Any help would be greatly appreciated.

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Hello Hieu-vo, does the number connected to a call queue or a user extension? Thanks!

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hieu-vo avatar image hieu-vo jenn-community-moderator ♦ ·

It's a user's extension that is no longer with the company.

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You can move the assigned number and delete the extension.

I would highly suggest opening a case here, and our phone support will contact you as soon as possible. Thank you!

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