question

Eleanor Phillips avatar image
Eleanor Phillips asked ·

No dial tone when calling into my number

When calling into our RingCentral number there is a no dial-tone. This is a new problem and I can't figure out how to fix it.

no dial tone
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Eleanor, Can you clarify - when a customer calls into your phone number they hear no dial tone and aren't able to execute the call?

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Eleanor Phillips avatar image Eleanor Phillips Becky-Community_Manager ♦♦ ·

Yes - when a customer calls into our RingCentral phone number they hear no dial tone. It is silent until either I pick up the phone or it goes to voicemail.

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Hi. I have the same problem as Eleanor. After clicking on Settings I don't see any tab that says Screening, Greeting, & Hold Music. So I can't get to Audio while connecting. Are the tabs changed or am I looking in the wrong place?

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Hello @Masud Hooi, if you have admin access, you will be able to check it under Users > User Ext > Screening, Greeting, & Hold Music. This can be accessed through a web portal. Thank you!

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jenn-community-moderator answered ·

Hello Eleanor,

This is for your "Audio while connecting." If this feature is off, our client will hear silence. But in reality, the phone on your end is ringing.

Click here for further troubleshooting steps.

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That worked! Thank you so much!

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