question

kurt-triffet5588 avatar image
kurt-triffet5588 asked jenn-community-moderator commented

red light stays but there are no messages, faxes or texts

Annoying. Is there a way to purge the system to reset?

ringcentral app
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jenn-community-moderator avatar image jenn-community-moderator ♦ ·

Hello @kurt-triffet! Apologies, we want to know if that this a badge counter in your app? Or, is that for your application or deskphone? Thank you!

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Mike Weekly avatar image Mike Weekly ·

Same problem with the main phone "red light" ON... no unread messages or faxes. Wondering if you found a solution to reset? I already re-sync'd the phones and it is still on.

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jenn-community-moderator avatar image jenn-community-moderator ♦ Mike Weekly ·

Hello @Mike Weekly, can you post a screenshot of the "redlight" that you are seeing? Is it from a desktop app or your physical phone? Thank you!

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