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Chris Buys avatar image
Chris Buys asked ·

How to add user created account to my organizatrion?

I had a user set up an account on his own through the web instead of letting us create his account in the portal. Now his email address is already in use. How do I add this account in?

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Phong Vu avatar image
Phong Vu answered ·

I guess that you meant "add user extension to an account", right?

I still don't understand what you wrote "... set up an account on his own through the web instead of letting us create his account in the portal...". What is that "web" and that "portal"?

Basically, only the account admin users can add new user extension to an account. Each user extension must have a unique email address for the extension validation process. If an extension is created but not assigned to a user, you will find the extension under the "unassigned extension" page from the account service web.

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