question

David Garrity avatar image
David Garrity asked ·

Virtual Background System Requirements are Excessive

The requirements to run a virtual background without green screen on macos 10.14 and higher is ridiculous, with the i7 cpu requirement. Zoom, which RC meetings is based off, does not have these requirements, so what is with RC code that is so poor forcing the higher requirements.

ringcentral meetingsvirtual background compatibility
3 comments
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Were having the same pain with intel i7 processors on surface laptop 2 and surface laptop 3. They boost to well over 3ghz but RC still says not sufficient to do virtual background without a green screen. It works fine in the legacy rc meeting client. No issues in other meeting software such as teams and zoom.

1 Like 1 ·

I gues you can share your concern with community.support@ringcentral.com regarding the product. They will take appropriate action.

0 Likes 0 ·

I agree with David and Matt. this is beyond silly. that is like saying hey you can have a bowl of ice-cream but only if you have bone china bowls. why does Ring Central hate the Mac users?

0 Likes 0 ·
bob-digioia avatar image
bob-digioia answered ·

Not just the Macs. I have a few i5s and an i9 Dell laptop that are throwing the same ridiculous error.

1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Robert Gliem avatar image
Robert Gliem answered ·

My computer slows down to the point I can't keep the video call connected. Any settings I should be looking at? Using a Surfacebook 2

1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hello Robert,

Please check if your hardware specifications meets the required system requirements.

https://support.ringcentral.com/article/RingCentral-Meetings-Virtual-Background-Hardware-Specifications.html

0 Likes 0 ·
josephine giaimo avatar image
josephine giaimo answered ·

Has this issue been resolved yet? I have a MacBookPro and when I attempt to create a virtual background without a green screen, I get an error message. I do not have a green screen. Thank you.


1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Paul Dobbs avatar image
Paul Dobbs answered ·

Still a problem. We just moved our organization to Ring Central. With Zoom, no problem to use virtual backgrounds. On RC, if users try to remove the "I have a green screen" check mark, it tells them they don't meet system requirements. Makes no sense at all - its still Zoom just inside of RC.

1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app