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vinod-damodaran1728 avatar image
vinod-damodaran1728 asked ·

Is the getSubscription/presence API down?

Does anyone know if the RingCentral API (getSubscription / Presence) is down? I also submitted a help ticket, but didn't get a response.

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ArtMode ISV Admin answered ·
yesterday morning API calls stopped working for me. I can get an access token, but when I try to make an API call with that access token I'm getting an error that I didn't supply an authorization token
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John Wang answered ·
We are looking into this and will post back here when we have more info. Thanks.
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jason-wright91 answered ·
We are having this same problem as well. I spent 3 hours today trying to figure out why our e-fax implementation had broken.
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John Wang answered ·
From what we know so far, it seems that OAuth tokens are being generated but not processed upon Stay tuned as we investigate more.
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John Wang answered ·
We have tested the system successfully and it should be operational again. Please try it out everyone. Thanks.
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vinod-damodaran1728 avatar image
vinod-damodaran1728 answered ·
Hi John,
RingCentral API is working fine for us (Sikka Software) now - Thank you.
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jason-wright91 answered ·
It appears to be working for us now too. Thanks
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vinod-damodaran1728 avatar image
vinod-damodaran1728 answered ·
John,

How about adding the 'RingCentral API' service status on your main RingCnetral Service Status / Health check site ( https://servicestatus.ringcentral.com/), so that we don't end up wasting hours on our Apps trying to debug our programs, when your service is down. You currently have the Service Status / Health check for all your other services. 
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John Wang avatar image John Wang ♦♦ ·
Hi Vinod,

Thanks for bringing this up. We've already had some discussions about this and are looking to make it happen. Please stay tuned as we work to roll this out.
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vinod-damodaran1728 avatar image vinod-damodaran1728 ·
Awesome - Thanks John.
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benjamin-dean avatar image benjamin-dean ·
+1 and it is definitely on our radar to address.
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deliverances20188297 answered ·
Good-morning:
 I'm new at..the...
Ring,
 Central? 
In my, learning: and understanding!!! the'''
 Bible' tells me... were two, or three''' are gather, in my name"
 I'am: their''' then lets''' us agree... that the'''
 Holy, Spirit' will repair!!! and restoring''' the' questions: you ask?
 Mr. Vinod:
Damodaran" 
 Is the:
API,
Subscription/
 Presence/
DOWN:?
 If we agree?
Together..." then the...
 God'''
 I serve is more!!! then capable.. too''''
 {RESTORING:
 IT!!!
Then" let us""" by''''
FAITH'
'AGREE: and it's done'''
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