question

Joe Vassalotti avatar image
Joe Vassalotti asked mary-community-moderator edited

RingCentral Glip in Citrix/Terminal Server

We're in a Citrix/VDI environment running Windows Server 2016 and trying to get Glip and RingCentral Meetings to work.

When we installed RingCentral 64-bit, it would load a white screen and not work for users. It also installed to app data rather than to the C drive of the server.

We then tried RingCentral Classic, but it would take really long to load (if it would load) and slowed the server down too much for users to function in other applications.

I called the support line but wasn't really given an answer about terminal server/Citrix compatibility.

The use of the phones won't be needed in the VDI -- we're looking just to functionality of Glip as the main function.

Thanks!

meetingsintegrations
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Joe Vassalotti avatar image Joe Vassalotti commented ·

Hi Jessica,


Any update on this question?


Thanks!

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jessica-community-moderator avatar image jessica-community-moderator ♦♦ Joe Vassalotti commented ·

Hey @Joe Vassalotti,

We followed up with you via email on October 28th-- there is no planned VDI support for RingCentral Meetings.

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Matt Mattern avatar image Matt Mattern commented ·

What about the cat function in GLIPT

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Joe Cache avatar image Joe Cache commented ·

Hopefully, someone told the other Joe to wrap the .exe as an .msi - and it should install fine for the box - but it is Citrix... ;)

You can run with or without the ALLUSERS switch.

msiexec /i <NameOfRingCentralAppInstaller.msi> ALLUSERS=1 /qn

That will install into the C:\Program Files. It will add a logs folder in the users AppData folder.



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2 Answers

jessica-community-moderator avatar image
jessica-community-moderator answered Yuri Vargas commented

Hi Joe,

We've reached out to a technical account manager with this question. We'll let you know as soon as we hear back from them!

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anton-paloka avatar image anton-paloka commented ·

The latest version has an MSI available, and installs to Program Files.

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Yuri Vargas avatar image Yuri Vargas commented ·

Can we install Ringcentral on terminal servers now?

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jessica-community-moderator avatar image
jessica-community-moderator answered

RingCentral App for for Citrix is now live: https://support.ringcentral.com/app/phone/desktop-web/using-citrix-vdi-integration-ringcentral-desktop-web.html

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